Terms and Conditions

We advise you to read the following terms and conditions carefully before using the online store. If you continue with the purchase in the vezenina.com online store, it means that you have familiarized yourself with and agree to the entirety of the general terms and conditions. The provider reserves the right to change the conditions on the vezenina.com online store. All changes are binding on customers, so it is recommended that you regularly review the terms of business.

General Terms and Conditions of the Online Store

The general terms and conditions of the online store vezenina.com are compiled in accordance with the Consumer Protection Act and international codes for e-commerce. The vezenina.com online store is an information system intended for the presentation and sale of products to the user. It is managed by the company Rverona d.o.o., hereinafter referred to as the provider. The user is the person who uses our system, i.e. the customer in the online store. Upon registration in the online store, the visitor obtains a username and password. The username and password of the user are unambiguously determined and linked to the completed data. After registration, the visitor becomes a user and acquires the right to purchase. The General Terms and Conditions deal with the operation of the vezenina.com online store, user rights and the business relationship between the provider and the customer.

Validity of the General Terms and Conditions

The provisions of the general terms and conditions apply to all e-commerce services and supplement the provisions of applicable legislation governing the field of consumer protection, the field of personal data protection and other areas relating to the company's e-commerce. To the extent that an individual provision of these general terms and conditions would become invalid due to a change in the applicable regulations governing these areas, this does not affect the validity of the remaining provisions and these general terms and conditions.

The administrator of the online store has the right to periodically supplement and change these general terms and conditions. Any change becomes effective from the moment it is posted on the website. The user agrees with the changes and additions, if they continue to use electronic services after the publication of the changes.

Responsibility for the Operation and Content of the Online Store

When editing the website, the administrator will try to ensure the up-to-dateness and accuracy of the information contained on these pages (company identity, contact addresses, essential characteristics of goods, price and availability of products, terms of delivery of the product or execution of the order or service, method of payment and delivery, validity of the offer, complaint procedure).

When editing the website, the administrator makes every effort to ensure that all services are available 24 hours a day, 7 days a week, but does not guarantee that the electronic services will work without interruption, without problems, without errors, nor do they guarantee a successful use of these services.

The website contains cookies in order to fulfil the purpose of the smooth operation of the site. The administrator does not collect any personal data about the users of this website.
When publishing sales products, the administrator also offers photographs that are symbolic in nature and do not guarantee the characteristics of the product.

The administrator reserves the right to change the content of the website at any time for technological, legal or business reasons or to change individual parameters of the services, or to terminate the services without prior notice.
To the extent permitted by law, any liability of the provider, administrator or any other legal or natural person (hereinafter another person) who participated in the creation of the vezenina.com website is excluded.

In no event shall the provider or other persons be liable for loss of or impaired access to data or any other incidental, indirect, special or consequential damages arising out of the use or inability to use the services including but not limited to lost revenue or expected profit, ruin of reputation, loss of business, loss of data, technical error or malfunction or other harmful events.

We apologize for any errors on this website (prices, delivery times, product descriptions, etc.) and we will, as a rule, inform you before sending the shipment. In addition, the provider or other persons are not responsible for errors on the site and will, to the best of their ability, eliminate the errors as soon as possible.

The administrator may, in their sole discretion, terminate or temporarily prevent access to and use of the services located on the vezenina.com website in violation of these general terms and conditions or applicable regulations or any other conduct that the company deems illegal or harmful to third parties or for the operation of the services.

3. User responsibility

The user is obliged to use electronic services in accordance with the applicable regulations and these general terms and conditions. The user may use the services in their own name and for their own account and in the name and on behalf of those business entities for which they have an authorisation or other legal basis for such business connection or representation in accordance with the applicable regulations.

The user expressly agrees to use the services or any digital content related to e-commerce solely at their own risk.

The user expressly undertakes not to act unlawfully or endanger the information security of electronic services when using electronic services (eg misrepresentation, transfer of illegal content, infringements of intellectual property rights, unauthorized collection of personal data or business secrets, transfer of malicious software, unauthorized modification content, disruption of communications in any direction or unnecessary burdening of electronic services, attempted misrepresentation) or encourage third parties to do so.


The user agrees that any data sent and confirmed or documents sent using electronic services will be considered complete and accurate.

The user undertakes to take special care to protect their personal password and not to make it available to third parties, and is fully responsible for any damage caused either directly or indirectly by unauthorized third parties using the access to electronic services (especially when making a purchase). The user also undertakes to ensure the highest possible level of security measures a@nd reduce the risks of unauthorized access or compromise of data or operation of electronic services, and to immediately notify the operators of the vezenina.com website of any possible security incidents related to the use of electronic services.

The user may, at their own discretion and in accordance with the instructions, cancel the use of electronic services (cancellation of registration) and request the deletion of the username and other stored data.

Information Availability

The provider guarantees to always provide the customer with the following information: company identity, contact addresses, essential characteristics of goods or services, product availability, conditions of product delivery or service execution, clearly and unambiguously determined prices, method of payment and delivery, time validity of certain offers, the period within which it is still possible to withdraw from the contract, the conditions for withdrawal and a clarified procedure for the complaint, including all information about the contact person or customer service.

Special Offer Validity

The validity periods of the special offers, (sales) are listed next to the offer itself, and may differ from each other.

Persons Liable to VAT

Taxable persons liable to VAT are obliged to state their tax number when placing the order.


Ordering takes place via the internet 24 hours a day, every day of the year. The consumer selects and orders the products that available in the online store and classified into categories.

After placing the order, the customer receives a notification by e-mail confirming the order and containing a pro forma invoice with the details for the payment of the placed order if they have not chosen to pay by credit card. The invoice lists the products and quantities selected by the customer. The customer can notify the provider via the e-mail address info@vezenina. com about possible changes or cancellation. The buyer must notify the provider before making a payment, and must state the purchase number from the invoice.

Product Properties

Photographs of products are those of real products and are designed to resemble the real colour shades and properties as closely as possible to, but colour deviations are possible.

The provider does not guarantee that the data on the online store (text or image material) are 100% correct or complete.


All prices on the website are in euros and include VAT, unless the website explicitly states otherwise. A reduced price is a reduced regular price at which a selected product is sold for a definite or indefinite period of time. All prices in the online store include delivery costs, except for delivery outside the EU.

The customer enters into a purchase contract with the provider the moment they confirm the order. From this moment on, all prices and other conditions are fixed and apply to both the provider and the customer. Prices are valid until changed and the provider can change them without prior notice. In the event that the price of the item changes during the processing of the order, the provider will notify the buyer. The provider will do their best to provide the buyer with a lower price or offer an appropriate solution that will guarantee mutual satisfaction. Otherwise, the provider has the right to withdraw from the sales contract and returns an amount equal to the paid purchase price to the customer.

The provider is not responsible for any errors (grammatical, typing and others) in connection with the price of the items. In case of any errors, the customer will be notified.

Discounts do not add up!

Methods of Payment

The following payment methods are available in the online store:

Payment by pro forma invoice * (you will receive the pro forma invoice by e-mail): the deadline for payment of the pro forma invoice is five (5) days. After the payment deadline, the provider no longer guarantees the reservation for the ordered products.

Payment with payment cards: card information is not recorded on the company's server. We ensure maximum security of the transaction. Credit card authorizations are performed in real time with immediate verification of data at the selected bank. Payment is possible with the following cards: MasterCard, Visa, and Maestro (if the payer's Maestro payment card allows it).

The provider reserves the right to demand payment for the goods from the buyer before shipment.

Customer Responsibilities

The buyer is obliged to check the correctness of the data on the invoice and notify the seller of any errors within eight (8) days. Subsequent complaints are not considered.

The credit card will be charged directly upon confirmation of the order. The amount that will be charged to the card may differ from the amount listed on the site, as it depends on the surcharges or fees of the card issuer (and / or card provider) applied during the transaction process.

We are not responsible for fees related to changing exchange rates and surcharges set by the bank, as well as for any other additional fees for foreign currency transactions charged to the customer by the issuer of the card, if the EUR is not the currency in which the credit card invoices are issued.

Safe Purchase

The provider uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments. For these purposes, the provider uses an SSL certificate issued by an authorized organization. Credit card authorizations are performed in real time with immediate verification of data at the selected bank. Card information is not stored on the provider's server.

Product Dispatch

All items in the XXXXXX.com online store are available unless otherwise stated on the website. If the selected product is not available, the customer will be notified when the product is back in stock.


If the goods are in stock, they will be shipped no later than two (2) working days from the date of payment of the pro forma invoice or from the day of payment by a payment card. Delivery time in the EU for items in stock is usually 3-5 working days. If the product is not in stock, the delivery time is extended. Postage within the EU is free.

Delivery outside the EU

If the goods are in stock, they will be shipped no later than two (2) working days from the day of payment through a payment card. In the event that the product is not available, the delivery time is extended, of which the provider informs the user as soon as possible.

The international delivery time for items in stock is usually 5-10 business days. If the product is not in stock, the delivery time is extended, delivery data are shown in the description of each item.

Delivery times may be longer in countries with customs administration. The price of delivery outside the EU is 5 €.


The customer is responsible for the information provided in the process of executing the order. The provider is not responsible for any errors in delivery due to the wrong address.

After placing the order, the buyer receives the contract (invoice) via e-mail. The contract (invoice) is stored in electronic form on the server and is accessible to the customer at any time on their user profile.

Discount Codes

The discount code or promotional code brings various benefits when purchasing through the XXXXX.com online store. You can find the active code on the cover page of the advertising message, in the e-mail XXXXXX.com online store or other media. The code brings a variety of benefits such as gifts and discounts. Any code must always be redeemed within a limited time, otherwise it is invalid.

Discount codes do NOT add up, unless otherwise stated and do NOT apply to products on sale.

Return of Goods and the Right to Withdraw from the Purchase

Pursuant to the Consumer Protection Act, the consumer has the right to inform the company via info@vezenina.com within 14 days of receiving the goods that they are withdrawing from the contract, without having to state the reason for their decision. The only cost borne by the consumer in connection with the withdrawal is the direct cost of returning the goods. The goods must be returned to the provider no later than 30 days after the notification of the intended return. The return of the received goods to the company within the deadline for withdrawal from the contract is considered a notice of withdrawal from the contract. The provider is not obliged to accept redemption shipments.

The product returned by the consumer must be unused, undamaged and without an embroidered inscription, which is previously made free of charge for the consumer and according to their wish by the provider.

The product must be in the original packaging and in the same quantity. Goods must not be worn, washed or in any way adapted to personal needs. If the goods are damaged, dirty, without the original packaging or there are visible traces of use (inside or outside the item), the provider reserves the right to refuse the return.

After the return of the goods, it will take the provider no later than 30 days after receiving the notice of withdrawal from the contract to transfer the return, i.e. the purchase price of the returned product or products to the consumer's bank account. The provider is not obliged to reimburse the costs incurred due to shipping. The consumer may also decide to exchange and choose another product, but must inform the provider at the same time as the return of the goods.

Custom-made and personalized products cannot be returned or exchanged!

Order Cancellation

The placed order can be cancelled by the user without additional costs until the order is paid via bank card or pro forma invoice. Order cancellation can only be done at info@vezenina.com. Upon cancellation, the user must provide the following information:

• order number,

• customer name and surname ,

• customer address.

Damaged, Destroyed or Lost Shipment

In the case of payment by pro forma invoice, the provider is not liable from the moment of delivery of the shipment to the delivery service, for cases of physical damage, destruction or loss of the shipment, nor if there is a lack of content in the shipment or if the shipment shows signs of opening (packaging has visible damage). In all these cases, the user must initiate a complaint procedure at the post office, namely carry the shipment to the nearest post office in the same condition as it was received, without adding or removing anything, and fill in the complaint report. However, if the shipment has been delivered from the delivery service, one should initiate a complaint procedure with them. The provider of the online store XXXXX.com should also be contacted via info@vezenina.com.

Item Complaints

Complaints and claims arising from the warranty or material defect are resolved in accordance with applicable law and in accordance with the Terms of Purchase of Goods and Services.

Users can report complaints of items with an existing defect, to the provider via info@vezenina.com.

Data Protection

The provider undertakes to protect permanently all personal data in accordance with the Personal Data Protection Act (Official Gazette of the Republic of Slovenia No. 86/2004) and the Insurance Act. By entering data in the vezenina.com online store, you allow the provider to establish, maintain and manage your personal data for an unlimited period in order to fulfil or exercise the rights arising from the contractual relationship and direct marketing. The provider ensures the protection of personal data in accordance with the law governing the protection of personal data. You may at any time request in writing or by e-mail that we permanently or temporarily cease to use your personal data for the purpose of direct marketing within 15 days of the request.


Advertising e-mails must be clearly and unambiguously marked as advertisements. The sender must be clearly identified. If the user wishes not to receive advertising messages, the provider will unconditionally comply with the request.


The provider owns the vezenina.com online store. All rights reserved. The content on the websites may contain material whose copyrights may also be the property of third parties. Therefore, any transmission of information from the websites is permitted only with the written consent of the owner.

We reserve the right to change the terms without prior notice.

Complaints and Disputes

The provider complies with applicable consumer protection legislation. Users can send a complaint to info@vezenina.com.

The provider must confirm within five working days that they have received the complaint, inform the user how long the process will take and keep them informed about the progress of the procedure. The provider strives to resolve disputes amicably.


The organiser is the provider. Participants of a giveaway agree to the publication of their name and surname on the websites operated by the contractor, in the event that they receive a prize. The recipient of the prize cannot be a legal entity. It is not possible to pay out the prize in cash. People employed by the organiser or contractor and their relatives are not allowed to participate in a giveaway. The winner receives the prize by post. In the event that the winner rejects the prize, a new winner is selected.

Online orders on the online store vezenina.com are performed by:

Rverona d.o.o.
• Mestni trg 10
• 1000 Ljubljana
• Slovenia
• Registration number: 6893180000
• VAT ID: SI14580438
• Taxable person: YES
• Current account: SI56 6100 0001 1354 294 (DELAVSKA HRANILNICA d.d. LJUBLJANA)

Email Newsletter Subscription

By agreeing to the general terms and conditions, each user agrees to subscribe to the email newsletter. To unsubscribe, simply send an e-mail to info@vezenina.com. At the bottom of each e-newsletter, you will find a link to unsubscribe permanently.

Product Maintenance

All products in our offer are carefully selected and are of top quality. The items are embroidered with old traditional embroidery techniques, so we recommend the first wash to be by hand or a pre-wash in cold water. Later for long-term maintenance, the temperature should not exceed 30° C.  Products containing prints can be washed at temperatures up to 40° C. The higher washing temperature is at your own risk, if you decide to do so, it is recommended that you gradually increase the washing temperature. Dry cleaning and the use of aggressive cleaners is not suitable, nor is the use of bleach. Drying should be done at normal temperatures and the goods should be exposed to direct sunlight. Tumble-drying is not recommended!

Liability for Errors

The provider is not responsible for any errors (grammatical, typing and others) on the online platform.

Help and Additional Questions

If you have any additional questions, you can contact us via info@vezenina.com.